The team

• Plan for your appointment by reviewing your record and making sure all required documents are in your chart.
• Make sure testing is completed, results are obtained, and you are notified of your results in a timely manner.
• Follow-up on referrals; making sure appointments are kept, that specialists have information about you before your appointment, and that your physician receives the specialist’s recommendations.

If you are in the hospital your care team

• Will make sure the physician seeing you in the hospital has your health information.
• Will make sure you understand how to call if you have questions about your treatments or medications after discharge.
• Will make sure you return for follow-up after discharge.

In return, we ask that you

• Are an active participant in your health care
• Take charge of your health by assuming responsibility for aspects of your care
• Be prepared for your appointment by bringing a list of your medications and questions.
• Follow the Care Plan your team has developed for you, and let your team know when you can’t.
• Call the clinic for advice before going to the Emergency Room in a non-emergent situation.
• Work with the care team to learn how to self-manage your care.

Our PCMH is committed to enhancing access to care by providing same day appointments and offering expanded hours.